Torigoe M Plumbing

The reviews for Torigoe M Plumbing exhibit a clear divide in customer satisfaction, indicating both strengths and weaknesses in the service offered. Positive sentiments are prevalent, with several customers expressing their appreciation for the company's quick response times, professional demeanor, and overall quality of work. The technicians are frequently described as courteous and knowledgeab... Read more

The reviews for Torigoe M Plumbing exhibit a clear divide in customer satisfaction, indicating both strengths and weaknesses in the service offered. Positive sentiments are prevalent, with several customers expressing their appreciation for the company's quick response times, professional demeanor, and overall quality of work. The technicians are frequently described as courteous and knowledgeable, contributing to an overall positive experience. Customers have noted specific plumbers, like Stephen Strong and Elton, who received high praise for their professionalism and ability to address plumbing emergencies effectively, even on weekends. The affordability of their services also stands out, with many customers mentioning competitive pricing compared to other local providers. However, there are notable criticisms that emerged amongst the reviews. Some customers voiced concerns regarding unexpected fees, particularly the "material" charge that seemed to take them by surprise. This inconsistency led to feelings of distrust and frustration, particularly among those who received different price quotes over the phone compared to what was charged on-site. Additionally, the review mentioning a lack of cleanup after service reflects a common expectation among clients that tradespeople should leave the workspace tidy, which, in this case, was not met. Another area for improvement highlighted in the reviews is the thoroughness of repairs. While some individuals were pleased with the outcomes, others reported issues that remained unaddressed after service, such as the ongoing running of a toilet that was supposedly fixed. This indicates that while the company has the ability to provide quality service, there may be inconsistencies in execution that could affect customer satisfaction. In conclusion, Torigoe M Plumbing is perceived positively by many of its customers, particularly for its quick and affordable services, but it faces challenges related to transparency in pricing and thoroughness in repairs. Addressing these issues could enhance customer trust and satisfaction further. Read less