T & C Plumbing & Drain Cleaning

Positive Experiences: A significant portion of reviews reflects a positive experience with T & C Plumbing. Customers frequently commend the professionalism, friendliness, and technical competence of specific technicians, particularly Evan and Randy. Common phrases include 'quick response', 'professional', 'great job', and 'highly recommend.' Many customers express relief at finding a reliable plum... Read more

Positive Experiences: A significant portion of reviews reflects a positive experience with T & C Plumbing. Customers frequently commend the professionalism, friendliness, and technical competence of specific technicians, particularly Evan and Randy. Common phrases include 'quick response', 'professional', 'great job', and 'highly recommend.' Many customers express relief at finding a reliable plumbing service and appreciate timely communication about their service appointments.Effective Problem Resolution: Several reviews indicate that T & C is effective in problem-solving, with reports of impressive outcomes during emergency situations, such as repair of water heaters and unclogging drains. Customers noted the attention to detail during repairs and the promptness with which jobs were carried out, which contributed to high satisfaction levels.Poor Communication and Delays: In contrast, a significant number of reviews highlight issues with communication, both in scheduling and service follow-ups. Several customers reported feeling neglected due to a lack of returned phone calls and excessive delays in receiving estimates or service. Phrases like "waste of time," "no response," and "poor customer service" feature prominently in less favorable reviews, pointing to a recurring issue that has frustrated many clients.Inconsistent Service Quality: While many customers reported satisfactory experiences, there are notable discrepancies in the feedback about service quality. Some reviews detail specific instances of unprofessional behavior by office staff, lack of thoroughness in repair work, and dissatisfaction with the handling of complaints. Customers occasionally felt that their concerns regarding service quality were not taken seriously, leading to further dissatisfaction.Overall Work Ethic and Integrity: Customers do appreciate the company's overall approach to plumbing issues, noting that most of their staff work diligently and seem committed to delivering quality service. Words like 'honest,' 'reliable,' and 'friendly' appear frequently when customers discuss their experiences with on-site technicians. In contrast, less favorable reviews focus on administrative missteps rather than technical shortcomings.Recommendations and Referrals: A common thread among positive reviews is customer willingness to recommend T & C Plumbing to friends and family, indicating a degree of community trust. However, this inclination is undermined by a few negative experiences, leading to divided opinions about the reliability of referrals. In summary, while T & C Plumbing & Drain Cleaning has garnered a reputation for effective plumbing solutions and skilled technicians, it must focus on improving its communication and customer service to ensure a consistently positive experience for all clients. Read less