Steve

The reviews for Steve's Plumbing & A/C Service present a divided perspective among customers reflecting a spectrum of experiences. Key sentiments include:Quality of Service: Technicians such as John Henry Ongos, Rob Gracie, and Zachary Yamaguchi received consistent praise for their professionalism and the quality of their work. Customers appreciated their thoroughness, ability to explain issues, a... Read more

The reviews for Steve's Plumbing & A/C Service present a divided perspective among customers reflecting a spectrum of experiences. Key sentiments include:Quality of Service: Technicians such as John Henry Ongos, Rob Gracie, and Zachary Yamaguchi received consistent praise for their professionalism and the quality of their work. Customers appreciated their thoroughness, ability to explain issues, and personable interactions. However, contrasting experiences highlight that not all technicians meet these standards, leading to inconsistency in service quality.Communication Issues: A major recurring theme is frustration over communication. Many customers reported scheduling appointments that were later canceled with little or no notice, leading to significant inconvenience. The company's claim of "24/7 service" was frequently questioned, as customers felt abandoned when urgent issues arose during late hours.Perceived Overcharging: Many reviews voiced concerns over high prices and unexpectedly inflated costs for simple plumbing tasks. Several customers detailed scenarios where they received estimates that were drastically higher than competitors for similar services. The pricing structure, described as "price gouging" by some reviewers, has led to a feeling of mistrust about the financial ethics of the company.Customer Service: While some customers acknowledged friendly interactions with receptionists and technicians, many felt that customer service declined when it came to addressing problems or complaints. Instances of unreturned calls and inadequate follow-ups exacerbated customers' negative feelings.Technical Competence: Customers expressed mixed feelings towards the technical knowledge of some technicians. While some were praised for their expertise and effective problem-solving skills, others were criticized for either suggesting unnecessary work or not thoroughly diagnosing issues.Overall Customer Experience: The overall sentiment trends negatively, with significant reviews highlighting wasted time due to no-shows or delays, unfulfilled promises, and disappointing service follow-ups. The feeling that customers are sometimes treated with disrespect, particularly regarding scheduling and pricing, contributes to an overall hesitance in recommending the service to others. In conclusion, while some customers enjoy their experiences with Steve's Plumbing & A/C Service, a significant portion express dissatisfaction rooted in communication failures, overpricing, and inconsistent service quality. This divergence suggests a pressing need for improvement in both the company's operational practices and customer relations. Read less