Shoreline Plumbing

The reviews demonstrate a strong pattern of customer satisfaction primarily due to the company's reliability, professionalism, and reasonable pricing. Customers often mentioned their long-term trust in Shoreline Plumbing, many noting that they have used the service for several years without disappointment. The ability of the staff, especially the owner Rob and technician Steve, to address problems... Read more

The reviews demonstrate a strong pattern of customer satisfaction primarily due to the company's reliability, professionalism, and reasonable pricing. Customers often mentioned their long-term trust in Shoreline Plumbing, many noting that they have used the service for several years without disappointment. The ability of the staff, especially the owner Rob and technician Steve, to address problems effectively and explain repairs in layman's terms was particularly appreciated. This transparency fostered a sense of trust among clients, with several expressing gratitude for being saved from potentially costly decisions had they attempted repairs themselves. Moreover, the reviews suggest that Shoreline Plumbing is responsive to customer needs, often accommodating emergency calls and scheduling visits promptly, even on holidays. The attention to detail during jobs, including the cleanup process post-repair, is another frequent commendation noted by customers. On the downside, one reviewer did report a significant delay from the scheduled appointment time, which caused frustration. This incident of tardiness and perceived lack of awareness from one of the plumbers was the only negative aspect mentioned in an otherwise consistent positive feedback pattern. Overall, Shoreline Plumbing's strengths lie in its experienced staff, customer service orientation, and reasonable pricing, while there is a noted need for improvement in punctuality and internal communication among team members. Read less