Overview of Company Customer Sentiment Analysis in January
The reviews for Sagewater present a mixed sentiment. On one hand, many customers appreciate the timely completion of their plumbing projects, professionalism, and the communicative nature of some staff members. Positive experiences highlight the company's attention to detail and successful restoration after major renovation work. However, a significant number of reviews were critical, citing issue... Read more
The reviews for Sagewater present a mixed sentiment. On one hand, many customers appreciate the timely completion of their plumbing projects, professionalism, and the communicative nature of some staff members. Positive experiences highlight the company's attention to detail and successful restoration after major renovation work. However, a significant number of reviews were critical, citing issues with workmanship, lack of cleanup post-project, and poor communication, especially concerning delays and damages incurred during the process. Several reviewers mentioned specific project managers negatively, impacting the overall perception of the company. The consistent recommendation to avoid this company by some users marks a stark contrast to the praise from others, indicating a divide in customer experiences. Read less
Overview of Company Customer Sentiment Analysis in January
Overall, Sagewater's reviews reflect a spectrum of customer experiences, from commendation to outright disappointment. Positive feedback frequently praises the professionalism, friendliness, and respectfulness of individual workers, particularly project managers like Keegan Sullivan, Trey Hanson, and others. Clients express satisfaction with the quality of work done, especially in larger renovatio... Read more
Overall, Sagewater's reviews reflect a spectrum of customer experiences, from commendation to outright disappointment. Positive feedback frequently praises the professionalism, friendliness, and respectfulness of individual workers, particularly project managers like Keegan Sullivan, Trey Hanson, and others. Clients express satisfaction with the quality of work done, especially in larger renovation projects, mentioning how they appreciated prompt communication and consideration for their living environment, including adherence to COVID-19 protocols. However, contrasting these positive experiences, numerous customers share serious grievances about Sagewater's approach to project management. Common issues highlighted include poor cleanup after work, damage inflicted during renovations, and unprofessional behavior from specific project directors, notably Larry Counts, who received multiple negative mentions. Some reviewers felt that their concerns were dismissed, and there were significant delays reported in project timelines, contributing to an overall dissatisfaction with customer service. Moreover, a recurring theme is the dissatisfaction with the quality of work in some units, with references to shoddy repairs, improper installations, and high costs that did not align with the service quality provided. Complaints about outrageous pricing further compounded the negative sentiment, with several users voicing that their functional and aesthetic needs were unmet despite high financial commitments. In conclusion, while Sagewater has earned positive recognition for certain individuals and some project completions, the overarching sentiment presents a company struggling with quality control, customer service consistency, and trust issues. These discrepancies suggest that potential clients may need to exercise caution and perform thorough due diligence based on mixed feedback before engaging Sagewater for contracting work. Read less
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