Malama Drains Rooter & Drain Cleaning

The sentiment expressed in the majority of reviews leans positively, with numerous customers praising Kaleo for his exceptional responsiveness and efficiency when handling plumbing emergencies. Many shared compelling stories of how he and his son saved them from significant plumbing disasters, particularly during off-hours and under challenging conditions. The phrase "our go-to plumber" appears mu... Read more

The sentiment expressed in the majority of reviews leans positively, with numerous customers praising Kaleo for his exceptional responsiveness and efficiency when handling plumbing emergencies. Many shared compelling stories of how he and his son saved them from significant plumbing disasters, particularly during off-hours and under challenging conditions. The phrase "our go-to plumber" appears multiple times, indicating a strong sense of trust built over successive positive experiences. A consistent theme across the reviews is the family's dedication to their work, with multiple mentions of their professionalism and their willingness to go the extra mile. Reviews describing the father-son dynamic also add a personal touch, which many customers found endearing and made them feel more connected to the service. However, not all reviews were favorable. A notable number of dissatisfied customers reported issues such as being "ghosted" after initial contact about additional services or experiencing poor communication. Customers who had previously been satisfied with the service under the previous ownership expressed disappointment at perceived declines in quality. Some reviewers complained about the inconsistency of work quality, suggesting that communication methods could be improved to maintain customer satisfaction. In summary, while Malama Drains has many devoted followers appreciative of the service they provide, there are significant gaps in communication and reliability that have led to frustrating experiences for some customers. Addressing these issues could help the business solidify its reputation and improve overall customer retention. Read less