Little Big Plumbing

Positive Experiences: A significant number of reviews commend Little Big Plumbing for their professionalism and quality of service. Technicians like Mike, Tom, and Keone are often described as knowledgeable, courteous, and efficient. Many customers felt at ease trusting their plumbing needs to the company, appreciating timely arrivals and thorough explanations of the work performed. The scheduling... Read more

Positive Experiences: A significant number of reviews commend Little Big Plumbing for their professionalism and quality of service. Technicians like Mike, Tom, and Keone are often described as knowledgeable, courteous, and efficient. Many customers felt at ease trusting their plumbing needs to the company, appreciating timely arrivals and thorough explanations of the work performed. The scheduling handled by Megan received high marks for effectiveness and friendliness, with several customers noting that the appointment process felt seamless and accommodating.Trust and Reliability: Many clients regard Little Big Plumbing as a reliable go-to option for plumbing services, often returning for multiple jobs over time. The trust established by consistently good service has led several customers to recommend the company to friends and family, emphasizing satisfaction and positive outcomes in jobs ranging from minor repairs to significant installations.Pricing Concerns: While the general sentiment leans positive concerning service quality, there are recurring complaints about pricing and unexpected charges. Instances where customers felt mishandled with initial estimates rising significantly or being charged for service fees despite dissatisfaction have been documented. This has cast a shadow on the reliability of the quote process for some clients, leading to feelings of being overcharged or misled.Communication Issues: A number of reviews cited problems with communication, particularly in follow-up and response times. In certain cases, customers expressed frustration at not receiving timely updates on pending issues, or feeling ignored after a job was performed poorly. This lack of follow-through appears to be a significant pain point for some, contrasting sharply with the positive service delivery reported by others.Mixed Feedback on Technicians: Despite many praising specific technicians for their skills and demeanor, there are reviews highlighting that not all experiences with technicians were satisfactory. Some felt the quality of work did not meet professional standards, leading to complications and the need for further repairs. Examples of carelessness and inadequate job performance have caused frustration, particularly in more complex plumbing tasks.Customer Care: The responsiveness and attitude of office staff, especially Megan, garnered positive feedback, indicating that front-end service plays a crucial role in customer satisfaction. However, inconsistency in the follow-up from technicians after the service has been a concern for some, potentially undermining the overall customer experience. In summary, Little Big Plumbing is well-liked by a substantial portion of its clients, known for prompt, effective service and friendly technicians. However, issues surrounding pricing disputes and communication can detract from the experience, necessitating a more structured approach to client interactions and billing clarity to maintain a consistent positive reputation. Read less