Hawaii Plumbing Group

A notable pattern emerges from the reviews of HPG, indicating both high praise and serious complaints:Positive Feedback: - Professionalism and Efficiency: Multiple reviews commend the professionalism exhibited by HPG's staff during intricate plumbing projects, particularly during large building retrofitting operations. Customers appreciate prompt responses and the effective management of disrup... Read more

A notable pattern emerges from the reviews of HPG, indicating both high praise and serious complaints:Positive Feedback: - Professionalism and Efficiency: Multiple reviews commend the professionalism exhibited by HPG's staff during intricate plumbing projects, particularly during large building retrofitting operations. Customers appreciate prompt responses and the effective management of disruptions caused by the work. - Team Performance: Certain employees, including project managers and specific team members, received overwhelming positive feedback for their attentiveness, reliability, and dedication to high-quality work. Reviews frequently mention the quality of communication and follow-ups that were maintained throughout projects. - Cleanup and Care: Many customers noted that crews were diligent in cleanliness and made an effort to protect homeowners' belongings. Positive sentiments regarding the condition of the home post-project were prevalent.Negative Feedback: - Inconsistent Customer Service: While some experiences were notably positive, many reviewers reported instances of rude behavior from crew members, leading to a significant dissatisfaction. This inconsistency in customer service may suggest training or management issues. - Quality of Workmanship: Complaints of poor workmanship surfaced, with specific mentions of damages to property that were inadequately addressed. Several customers expressed disappointment over unresolved issues and insufficient responses from HPG to their repair needs. - Accountability Issues: A recurrent theme in negative reviews included claims regarding a lack of accountability for mistakes made by the HPG teams, particularly relating to damage caused during plumbing work and insufficient remedial actions taken by the company.Mixed Results: - Several reviewers had split experiences, wherein certain aspects of their service were satisfactory while others were deeply unsatisfactory, highlighting inconsistency in service delivery. - Complaints highlighted by some users regarding delays, mess left behind after work, and lack of communication juxtaposed with enthusiastic endorsements from others create a complex understanding of the company Read less