Emergency Plumbing & Solar

Positive Experiences: - Customers highlighted instances of timely responses and overall professionalism from technicians. Specific mentions of staff members such as Kyle, Robert, and Calvin were positively noted, often cited for their ability to communicate effectively and provide quality service. - Some reviews mentioned that the technicians went above and beyond during their visits, show... Read more

Positive Experiences: - Customers highlighted instances of timely responses and overall professionalism from technicians. Specific mentions of staff members such as Kyle, Robert, and Calvin were positively noted, often cited for their ability to communicate effectively and provide quality service. - Some reviews mentioned that the technicians went above and beyond during their visits, showing thoroughness in diagnosing problems and ensuring proper solutions.Major Issues with Pricing: - A common theme among many reviews is the perception of high pricing and attempts at upselling. Several customers stated feelings of being overcharged for simple repairs, and numerous complaints were directed towards quotes that seemed inflated in comparison to competitors. - Many reviewers reported receiving quotes significantly higher than those from other plumbing companies for similar services, leading to feelings of being taken advantage of, especially in emergency situations.Service Inconsistencies: - There were multiple accounts of missed appointments, delayed arrivals, and lack of follow-up communications, which led to frustration among customers. Instances of technicians showing up late or not at all were particularly noted, undermining trust in the company's reliability. - Some customers experienced dissatisfaction with the quality of repairs, with claims that subsequent visits were needed to address issues that should have been resolved during the initial engagement. This contributed to perceptions of shoddy workmanship.Emergency Response: - A few reviewers noted the effectiveness of EPS in emergency situations, praising the quick arrival times and the ability to handle urgent issues efficiently. However, this was countered by several accounts where urgent requests were not handled promptly, leading to significant dissatisfaction.Customer Support: - Experiences around customer support were mixed, with some clients expressing appreciation for responsive and helpful staff, while others felt ignored or dismissed when raising concerns or complaints about their service experiences. Overall, while there are pockets of strong service and responsiveness, EPS struggles significantly with communication, consistency, and pricing transparency. The disparity between the positive reviews and negative complaints suggests a critical need for the company to address operational inefficiencies, ensure pricing is competitive and communicated clearly, and enhance customer service protocols. Read less