Tri-Star Heating Air & Plumbing

The recent reviews for Tri-Star Heating Air & Plumbing indicate strong customer satisfaction regarding their service delivery and professional conduct. Key strengths identified in multiple reviews include:Responsiveness and Availability: A notable highlight in customer feedback is the promptness of service, especially in emergencies. Instances such as a Saturday night plumbing crisis were handled ... Read more

The recent reviews for Tri-Star Heating Air & Plumbing indicate strong customer satisfaction regarding their service delivery and professional conduct. Key strengths identified in multiple reviews include:Responsiveness and Availability: A notable highlight in customer feedback is the promptness of service, especially in emergencies. Instances such as a Saturday night plumbing crisis were handled efficiently, with engineers demonstrating courtesy and professionalism, which significantly enhanced customer experience.Professionalism and Expertise: Multiple reviewers mentioned specific technicians, particularly Ben, who was described as knowledgeable and honest. Customers appreciated the clear communication and straightforward advice provided during service calls, suggesting that staff are well-trained and capable.Quality of Work: Customers expressed satisfaction with the overall quality of work completed, especially during renovations involving water heaters and HVAC systems. The attention to detail and respect for the integrity of homes during renovations were emphasized positively. Conversely, some reviews pointed out dissatisfaction with the pricing strategies of the company. A few customers felt that Tri-Star's charges were excessively high compared to other local competitors, particularly regarding the sale of certain products, which led to questions about the overall value proposition. Lastly, while customers regularly praised the company's operations, concerns about cost could deter potential clients who might be looking for more budget-friendly options. Nonetheless, for urgent service requests and those prioritizing quality over cost, Tri-Star Heating Air & Plumbing appears to be a reliable choice. Read less