Thompson & Thompson Service Group

The reviews indicate a generally positive experience for certain services, notably the installation of a new air conditioning unit. Customers expressed satisfaction with the workmanship and professionalism of the technicians, describing them as efficient and a pleasure to interact with. However, a significant negative sentiment emerged concerning plumbing services, where a customer encountered iss... Read more

The reviews indicate a generally positive experience for certain services, notably the installation of a new air conditioning unit. Customers expressed satisfaction with the workmanship and professionalism of the technicians, describing them as efficient and a pleasure to interact with. However, a significant negative sentiment emerged concerning plumbing services, where a customer encountered issues with obtaining estimates. The plumber's quote of $750 for faucet installation was met with surprise and dissatisfaction, suggesting that pricing transparency may be an area of concern for potential customers. Additionally, the experience with the plumbing estimate process raised questions about the company's communication and customer service approach, as the initial request for an estimate was met with a requirement for an in-person evaluation, which some customers found unhelpful. This inconsistency in service quality Read less