RNR Home Improvements

Among the reviews, a clear dichotomy in sentiment is notable.Positive Experiences: Reviewers who had a successful experience often highlighted the professionalism and friendliness of the staff, particularly citing Rickey and Kristi as easy to work with and effective in translating customer visions into reality. Positive comments included praise for timely communication during the project and adher... Read more

Among the reviews, a clear dichotomy in sentiment is notable.Positive Experiences: Reviewers who had a successful experience often highlighted the professionalism and friendliness of the staff, particularly citing Rickey and Kristi as easy to work with and effective in translating customer visions into reality. Positive comments included praise for timely communication during the project and adherence to timelines, with one customer specifically expressing trust in RNR for future projects due to their satisfactory initial experience.Negative Experiences: A significant portion of the reviews recount frustrating interactions, especially relating to communication failures. Prospective clients expressed disappointment in receiving no follow-up after estimates and inquiries. The lack of response left some reviewers questioning the reliability and professionalism of the company. Complaints were made regarding the poor quality of workmanship, citing issues with installations, damaged materials, and overlooked details that compromised the final results.Quality of Workmanship: While some reviews applauded the quality of work, others indicated subpar workmanship and problems with project completion. Several customers reported having to address issues that should have been caught by the project management team, leading to dissatisfaction and a sense of distrust regarding the management of the projects.Communication Issues: A recurrent theme was the inconsistency in communication Read less