Mr. Rooter Plumbing of Savannah

The reviews indicate a significant disparity in customer experiences with Mr. Rooter Plumbing of Savannah. While a few technicians received commendations for their professionalism, punctuality, and customer care, the overarching sentiment reveals recurring themes of frustration and dissatisfaction.Service Reliability: Multiple customers expressed disappointment in the company's reliability. Instan... Read more

The reviews indicate a significant disparity in customer experiences with Mr. Rooter Plumbing of Savannah. While a few technicians received commendations for their professionalism, punctuality, and customer care, the overarching sentiment reveals recurring themes of frustration and dissatisfaction.Service Reliability: Multiple customers expressed disappointment in the company's reliability. Instances of technicians not returning calls, delayed services, and lack of follow-up contribute to the negative sentiments. For example, customers mentioned waiting over 24 hours for a return call and ultimately opting for local services that could respond promptly.Unclear Pricing Structure: A common complaint relates to unexpected costs and a lack of clarity in the pricing model. Several reviewers highlighted experiences where they were quoted high prices for services that they eventually learned could be performed for much less by other providers. There are allegations of overcharging, especially in cases where simple jobs escalated to exorbitant fees due to poor communication about costs and requirements.Customer Support Issues: Reviewers noted problems with customer service, including communication challenges and perceived lack of empathy from the staff, which left them feeling undervalued and unheard. One reviewer specifically mentioned a stressful interaction with a manager who was reported to be unprofessional during a dispute over services.Mixed Technical Experience: While some customers praised individual technicians for their knowledge and help, as seen with positive mentions of Josh and Mike, others encountered technicians whose work or approach raised concerns. Aspects such as unclear explanations about work processes and the alleged necessity for unnecessary procedures eroded trust and satisfaction.Limited Accountability: There is a sentiment that Mr. Rooter does not fully stand behind its work or warranties, with complaints about being charged again for repeat service calls despite a warranty in place. This has led to customers feeling they were not adequately supported after initial service visits. In conclusion, Mr. Rooter Plumbing of Savannah faces challenges in delivering a consistently positive service experience. The company would benefit from addressing issues related to communication, transparency in pricing, and bolstering their customer service protocols to build trust and improve overall customer satisfaction. Read less