Jenkins Plumbing Company

The reviews reflect a stark contrast in customer experiences with Jenkins Plumbing Company, highlighting both positive and negative sentiments.Positive Experiences: Customers who had direct interactions with Mr. Curtis received commendable service. He was described as professional, timely, and skilled, particularly in emergency situations. These individuals appreciated the reasonable pricing and e... Read more

The reviews reflect a stark contrast in customer experiences with Jenkins Plumbing Company, highlighting both positive and negative sentiments.Positive Experiences: Customers who had direct interactions with Mr. Curtis received commendable service. He was described as professional, timely, and skilled, particularly in emergency situations. These individuals appreciated the reasonable pricing and effective problem resolution, which contributed to positive recommendations for the company.Negative Experiences: A recurring theme in the reviews is dissatisfaction with communication and follow-up. Multiple customers noted issues with quotes not being provided on time or at all, inadequate responses to urgent plumbing needs, and a general sense of being ignored or "ghosted." This has led to frustration and a lack of trust in the company's reliability.Work Quality Issues: Several customers reported problems with the quality of work. Specific complaints included incorrect installation of plumbing fixtures, resulting in further issues, as well as concerns about cleanliness and using materials that the customers had specifically provided. This has led to repeated appointments for the same problems, contributing to a perception of ineffectiveness.Customer Service Shortcomings: Issues with customer service were prominent, as some customers experienced long waiting times and unfulfilled promises regarding service arrival. In cases involving well systems, the company failed to provide assistance, leading to further dissatisfaction expressed through reviews. In summary, Jenkins Plumbing Company experienced a divided reception in the last month, with notable commendations for individual service but considerable criticism regarding overall communication, reliability, and work quality. There is a pressing need for improvement in these areas to enhance customer satisfaction and trustworthy service delivery. Read less