Guy Boyd Plumbing

Positive comments often revolve around specific employees, such as Guy and Randy, who were recognized for their expertise and customer service skills. Several reviews noted successful resolutions to plumbing issues, especially in emergencies, and appreciated the fair pricing and thoroughness of the estimates provided. Customers felt reassured by the professionalism exhibited by the team during the... Read more

Positive comments often revolve around specific employees, such as Guy and Randy, who were recognized for their expertise and customer service skills. Several reviews noted successful resolutions to plumbing issues, especially in emergencies, and appreciated the fair pricing and thoroughness of the estimates provided. Customers felt reassured by the professionalism exhibited by the team during the execution of plumbing tasks, and many mentioned the quality of work delivered. Conversely, a recurring theme in negative reviews involves reliability and communication issues. Multiple customers expressed disappointment over appointments that were either missed or poorly managed, citing instances where they received no callbacks after reaching out. This led to significant dissatisfaction, especially when customers had to pay out-of-pocket for other plumbing services due to Guy Boyd Plumbing's failure to show up or provide timely assistance. There was also a notable mention of issues related to work done under home warranty claims. Customers expected responsiveness from the company, but found the opposite to be true, with some even saying they had to resort to other plumbers after being ignored. Overall, while there are clearly capable and thoughtful individuals within the company, there is a dire need to strengthen appointment reliability and customer service practices to improve overall customer satisfaction. Read less