Gary McBride Plumbing Services

The reviews collectively suggest that Gary McBride Plumbing Services has a strong commitment to customer service through polite and responsive communication, particularly highlighted by interactions with staff members such as Miss Dianne. Customers noted that appointments were made quickly and that technicians arrived on time, which was appreciated. Nevertheless, the sentiment turned predominantly... Read more

The reviews collectively suggest that Gary McBride Plumbing Services has a strong commitment to customer service through polite and responsive communication, particularly highlighted by interactions with staff members such as Miss Dianne. Customers noted that appointments were made quickly and that technicians arrived on time, which was appreciated. Nevertheless, the sentiment turned predominantly negative due to concerns about pricing and overall quality of service. Many reviewers expressed disappointment over the billing process, citing unexpected charges and adjustments made to initial quotes. A common theme was dissatisfaction with the transparency of pricing, as customers felt blindsided by additional fees related to assistant plumbers or labor time. Despite some reviewers acknowledging the worth in paying for quality service, they criticized the high hourly rates, which they found disproportionately steep for the services rendered. Service quality was another significant concern raised in multiple reviews, with instances reported where the problems were inadequately addressed or where the technician seemed unfamiliar with the plumbing issues. Some customers experienced unresolved plumbing problems, leading to further dissatisfaction with the effectiveness of the solutions provided. On the other hand, a few reviews shine positively on the company's workforce, with one customer particularly praising the installation work done on a new sink and disposal. However, this positive remark was overshadowed by the aggregating issues faced by others. Overall, while there's a potential for strength in customer service and approachability, the company must address concerns regarding service effectiveness and improve clarity in pricing to enhance customer satisfaction and mitigate negative sentiment moving forward. Read less