Tried And True Home Improvements

The reviews reflect a range of experiences with Tried And True Home Improvements. Key sentiments identified include prompt communication and responsiveness, which many users found commendable. For instance, customers appreciated the quick callback for estimates and the ability to have repairs scheduled and completed swiftly, indicating that the company values timely service. However, the quality ... Read more

The reviews reflect a range of experiences with Tried And True Home Improvements. Key sentiments identified include prompt communication and responsiveness, which many users found commendable. For instance, customers appreciated the quick callback for estimates and the ability to have repairs scheduled and completed swiftly, indicating that the company values timely service. However, the quality of physical work led to criticisms. One reviewer highlighted issues with the installation of shelves, such as uneven placement and visible damage to the walls, alongside a complaint about messiness after the job was done. This suggests that while the company excels in customer service, there may be a gap in the skill level or training of the personnel completing the hands-on work. Another common finding is the disparity in overall customer satisfaction, with some customers expressing readiness to hire the company again due to satisfactory completion of specific tasks, while others were left feeling frustrated due to the lack of cleanliness and mistakes made during the job. Such discrepancies indicate a need for the company to ensure consistency in the quality of work provided to clients. In summary, while Tried And True Home Improvements showcases strong communication and responsiveness, enhancing the quality of workmanship and ensuring thorough cleanup post-service could significantly improve overall customer satisfaction and loyalty. Read less