Roger the Plumber

Over the past month, customer feedback concerning Roger the Plumber has been overwhelmingly negative, with several reviewers expressing concerns about high pricing, perceived dishonesty, and inadequate service. While a few customers praised specific technicians for their professionalism and quality of work, many others described experiences of being upsold unnecessary services or felt they were ta... Read more

Over the past month, customer feedback concerning Roger the Plumber has been overwhelmingly negative, with several reviewers expressing concerns about high pricing, perceived dishonesty, and inadequate service. While a few customers praised specific technicians for their professionalism and quality of work, many others described experiences of being upsold unnecessary services or felt they were taken advantage of, particularly targeting vulnerable populations such as elderly clients. The company is perceived as inconsiderate in providing transparent pricing, leading to a lack of trust and loyalty among customers. In detail, customers frequently reported feeling overcharged for services that were either not performed satisfactorily or that were unnecessary, which fostered a sense of distrust in the company. Complaints of pricing discrepancies, like being charged hundreds for simple fixes or routine maintenance, were prevalent. Many shared experiences of being upsold excessive or unnecessary repairs, with accusations of targeting older or vulnerable customers who may not recognize manipulative sales tactics. Furthermore, discussions around customer service highlighted negative experiences, with reports of rude technicians and poor communication, particularly regarding warranties and aftercare. Some customers noted that while service responses could be timely, the quality of the work often did not match the prices quoted. On the flip side, there were isolated positive remarks focusing on individual technicians' skills and customer service, suggesting that service quality may vary heavily depending on who is dispatched. Overall, the sentiment leans heavily towards dissatisfaction, with calls for potential customers to seek alternatives. Read less