Atlantis Plumbing & Leak Detection

A significant number of customers expressed high satisfaction with Atlantis Plumbing, referring to their experiences as "exceptional" and "very professional." Many reviews emphasized the promptness of service, with technicians often arriving on the same day or within hours of a call, which is a critical factor for emergency plumbing services. Specific technicians such as Jackie, Brandon, Mike, and... Read more

A significant number of customers expressed high satisfaction with Atlantis Plumbing, referring to their experiences as "exceptional" and "very professional." Many reviews emphasized the promptness of service, with technicians often arriving on the same day or within hours of a call, which is a critical factor for emergency plumbing services. Specific technicians such as Jackie, Brandon, Mike, and Chris received repeated praise for their thoroughness and expertise, helping to build a strong rapport with customers. Fair pricing was another common theme, with multiple reviewers appreciating the lack of service fees in specific areas and competitive pricing for repairs. This has led to a solid base of recommendations for potential customers seeking trustworthy plumbing services. Despite the overall positive sentiment, some reviews indicated areas for improvement. A few customers reported dissatisfaction with the transparency of costs and the details provided on invoices. Instances of perceived overcharging and a lack of clear communication regarding prices before work commenced contributed to a negative experience for some. Additionally, there were some reports of failing to identify all existing plumbing issues during visits, leaving customers feeling like additional problems arose post-service, which was particularly concerning for those in emergencies. In summary, while Atlantis Plumbing & Leak Detection generally provides a reliable and effective service with commendable technicians, enhancing communication regarding pricing and ensuring thorough diagnostics could improve customer experiences and trust further. Read less