The Roswell Plumber

The reviews collectively convey a strong sense of frustration and disappointment regarding Standridge Plumbing's services. A notable number of customers report extreme unreliability, with multiple instances of scheduled appointments being missed or rescheduled without adequate communication. One reviewer pointed out that after agreeing to a time for service, there was a complete absence of follow-... Read more

The reviews collectively convey a strong sense of frustration and disappointment regarding Standridge Plumbing's services. A notable number of customers report extreme unreliability, with multiple instances of scheduled appointments being missed or rescheduled without adequate communication. One reviewer pointed out that after agreeing to a time for service, there was a complete absence of follow-through, indicating significant issues with time management and customer care on the part of the business. Professionalism also came under scrutiny, with complaints about how service providers interacted with clients. For instance, a lack of formal communication, such as a proper phone greeting, struck many as unprofessional. Customers expect a level of courtesy and professionalism that they did not receive. One review specifically mentioned that the owner's wife excessively pressured the client for payment immediately after service, which further added to the annoyance and dissatisfaction experienced by clients. Moreover, the quality of the work performed has drawn criticism, with several reviewers feeling that they had to redo or fix the work completed by Standridge Plumbing. There were mentions of sloppy job performance, subpar finishing of plumbing installations, and even confusion regarding pricing, where quoted rates did not match what was ultimately charged. This inconsistency not only damaged trust but also highlighted the company's lack of business management skills. Lastly, while there are a couple of positive reviews mentioning good pricing and some successful repairs, they are largely overshadowed by the negative experiences. This indicates that there might be potential in the service but is currently marred by management issues and poor customer relations, leading to an overall negative perception of the company. In summary, if Standridge Plumbing aims to improve its reputation, significant steps must be taken to enhance professionalism, reliability, and overall communication with clients. Read less