Roberts Plumbing Services, Inc

The majority of the reviews emphasize the exceptional service provided by Brad, indicating a positive trend for Roberts Plumbing Services. Customers consistently appreciated his quick response time, thorough explanations, and knowledgeable recommendations. Many expressed a sense of satisfaction with his work, often highlighting how he was able to solve plumbing issues efficiently. Key themes in po... Read more

The majority of the reviews emphasize the exceptional service provided by Brad, indicating a positive trend for Roberts Plumbing Services. Customers consistently appreciated his quick response time, thorough explanations, and knowledgeable recommendations. Many expressed a sense of satisfaction with his work, often highlighting how he was able to solve plumbing issues efficiently. Key themes in positive reviews include:Timeliness and Responsiveness: Customers frequently noted Brad's quick responses, often indicating that he was able to attend to urgent issues swiftly, even outside of normal hours.Professionalism and Knowledge: Many reviews described Brad as professional and pleasant, with a strong command over plumbing knowledge, which made customers feel reassured and well-informed about their plumbing issues.High-Quality Work and Customer Care: Reviewers emphasized the quality of the work done and appreciated follow-up communication. The meticulous nature of his work was often highlighted, underscoring a commitment to customer satisfaction. Conversely, there were significant critiques regarding pricing practices when other plumbers from the company were involved. The negative reviews focused on:Perceived Rip-offs: One reviewer detailed feeling exploited due to high charges based on wait time rather than work done. This highlighted a lack of clarity in pricing and set expectations prior to service.Poor Experience with Other Technicians: While Brad received accolades, other technicians seemed to have a less favorable impression, affecting the customer Read less