Marine Plumbing Service

The reviews indicate a critical divide in customer experiences with Marine Plumbing Service. A recurring theme is the inadequacy in repair work, with multiple customers highlighting that primary issues remain unresolved after service. Reviews reflect dissatisfaction with specific technicians' attitudes, notably Ken, whose behavior has been characterized as rude and unprofessional by several custom... Read more

The reviews indicate a critical divide in customer experiences with Marine Plumbing Service. A recurring theme is the inadequacy in repair work, with multiple customers highlighting that primary issues remain unresolved after service. Reviews reflect dissatisfaction with specific technicians' attitudes, notably Ken, whose behavior has been characterized as rude and unprofessional by several customers. This negative impression is exacerbated by reports of poor communication from the company, including delayed appointments and unsatisfactory responses to customer inquiries. On the other hand, a few voices do exist that commend the service rendered by technicians like Ken, praising their skill and professionalism. However, these positive experiences are overshadowed by the problems mentioned, revealing a need for better training and customer interaction protocols. Customers frequently mention long wait times for repairs and scheduling conflicts, which become particularly frustrating with urgent plumbing issues on boats. The company's inability to meet expectations regarding timeliness appears to be a significant pain point. Overall, the sentiment among reviewers leans heavily towards frustration and disappointment. Many customers express a desire to seek alternative plumbing services, reflecting the sentiment that Marine Plumbing Service has a long way to go in improving both its repair quality and customer relations to regain consumer trust. Read less