Overview of Company Customer Sentiment Analysis in January
The reviews for Eric Evans Plumbing indicate a strong sense of frustration and disappointment from the customers, particularly regarding the quality of work and customer service. The recurring theme is the unreliability and lack of responsiveness from the plumber, leading to negative experiences and financial burdens due to unresolved issues.
Overview of Company Customer Sentiment Analysis in January
The feedback reveals a significant dissatisfaction with Eric Evans Plumbing, primarily stemming from a negative experience with a toilet pump installation. Customers have expressed severe frustration due to the immediate issues following the service, with one customer specifically mentioning sewage leaking in their basement shortly after installation. The perception of deceptive practices is highl... Read more
The feedback reveals a significant dissatisfaction with Eric Evans Plumbing, primarily stemming from a negative experience with a toilet pump installation. Customers have expressed severe frustration due to the immediate issues following the service, with one customer specifically mentioning sewage leaking in their basement shortly after installation. The perception of deceptive practices is highlighted, with claims that the pump may not have been "new" as advertised and potential tampering with the serial number. The review underscores a lack of communication from Eric Evans, with multiple attempts to reach the plumber going unanswered, further compounding the customer's distress. The overall sentiment depicted in the reviews indicates a breach of trust, as the customer feels let down not only by the product quality but also by the service provided. Ultimately, this negative perception has led to a clear recommendation against using the services of Eric Evans Plumbing, marking it as unreliable and unprofessional in handling customer concerns. Read less