Greater Dekalb Plumbing

The reviews indicate that Greater Dekalb Plumbing has a strong reputation for delivering high-quality plumbing services, with several positive mentions of their responsiveness and ability to resolve plumbing issues efficiently. Customers frequently praised their work ethic and the results achieved, particularly in cases where they rectified problems left by other plumbing services. The feedback in... Read more

The reviews indicate that Greater Dekalb Plumbing has a strong reputation for delivering high-quality plumbing services, with several positive mentions of their responsiveness and ability to resolve plumbing issues efficiently. Customers frequently praised their work ethic and the results achieved, particularly in cases where they rectified problems left by other plumbing services. The feedback indicates a general consensus on their professionalism and capability. On the downside, there are notable concerns regarding their pricing structure and customer service experiences. One customer expressed dissatisfaction with the perceived high cost of service for the time spent on-site, feeling that the complexities of the billing system were not clearly explained prior to service. Another review included a significant critique of the company's policy regarding the installation of client-provided products, where the customer felt the company should take more responsibility for inspecting the items before installation. This incident led to frustration, particularly given the high expectations set by their otherwise positive experiences. Overall, while Greater Dekalb Plumbing offers reliable and effective plumbing services, there is an evident need for clearer communication regarding pricing and policies to ensure that customer expectations are met consistently across all service aspects. Addressing these issues could enhance customer satisfaction and loyalty significantly. Read less