ARS / Rescue Rooter Atlanta

The reviews for ARS/Rescue Rooter Atlanta indicate prominent issues surrounding their service delivery, primarily related to communication, appointment reliability, and customer care.Customer Service Issues: - A significant number of reviews highlight dissatisfaction with customer service representatives, often describing them as rude, defensive, or dismissive. Many customers report feeling ign... Read more

The reviews for ARS/Rescue Rooter Atlanta indicate prominent issues surrounding their service delivery, primarily related to communication, appointment reliability, and customer care.Customer Service Issues: - A significant number of reviews highlight dissatisfaction with customer service representatives, often describing them as rude, defensive, or dismissive. Many customers report feeling ignored or belittled when attempting to address issues or seek clarification, which significantly impacts their experience with the company.Scheduling and Reliability: - Numerous reviewers mention missed appointments, last-minute cancellations, and overall unreliability. This lack of commitment and follow-through leads to considerable inconvenience for many customers who arrange their schedules around these appointments, only to find out that the service providers do not show up or fail to notify them adequately.Quality of Service: - While a handful of reviews commend specific technicians for their professionalism and the quality of work, these positive comments are often isolated. Many customers express frustration over incomplete jobs, inadequate solutions, or technicians lacking proper expertise leading to further problems. One common complaint is that technicians often attempt to upsell unnecessary repairs, raising customer suspicions about the integrity of service offered.Communication Failures: - Many customers recount difficulties in reaching the appropriate representatives for concerns and complaints. There are repeated mentions of long wait times, unanswered calls, and lack of follow-up on promises made by the company staff. Some reviewers stated they felt their grievances were not taken seriously, stoking feelings of frustration.Financial Concerns: - Several reviews discuss perceived price gouging and unjustified fees for service. Customers express feeling overcharged for items or services that they believe should not incur costs, especially when warranties are involved. This trend of pricing inconsistency adds to the overall distrust in the company.Positive Outliers: - Despite many negative comments, a few reviewers highlighted positive interactions, mentioning particular technicians who performed exceptionally well and provided quality service. However, these experiences seem to be less frequent compared to the overall trend of dissatisfaction.Recommendations: - Many reviewers strongly caution potential customers against using ARS/Rescue Rooter, advising them to seek out alternative service providers. Negative experiences related to home warranty connections further amplify this recommendation as customers feel they were stuck due to their warranty obligation. In conclusion, while some customers report satisfactory interactions, the overwhelming majority of feedback points to severe systemic issues within ARS/Rescue Rooter Atlanta, primarily around service delivery and customer care. Read less