SWAT Services

Positive Experiences: Numerous reviewers speak highly of the technicians' professionalism, friendliness, and knowledge. Many customers cite specific individuals, demonstrating a positive relationship built over repeated visits. Services like plumbing repairs and pest control, especially using environmentally friendly methods, have garnered commendations for effectiveness.Communication Issues: A si... Read more

Positive Experiences: Numerous reviewers speak highly of the technicians' professionalism, friendliness, and knowledge. Many customers cite specific individuals, demonstrating a positive relationship built over repeated visits. Services like plumbing repairs and pest control, especially using environmentally friendly methods, have garnered commendations for effectiveness.Communication Issues: A significant portion of reviews expresses frustration with communication breakdowns. Multiple reviewers reported a lack of follow-up, unreceived notifications about service changes, and cancellations without adequate notice. The responsiveness of the company has been flagged as a consistent issue, with customers feeling neglected or misinformed.Pricing Concerns: Price complaints are also frequent, with customers feeling that costs are inflated, particularly for specific services. One reviewer explicitly mentioned receiving a quote that seemed exorbitant for a simple repair, indicating potential issues with perceived value versus service cost.Service Quality Variability: While some customers have had excellent service, others have reported dissatisfaction with the effectiveness of the services received. Issues such as unsatisfactory pest control outcomes and delayed or uncompleted home repairs suggest inconsistencies in service quality.Frustration with Management Response: Several negative reviews reveal that customers had taken their grievances directly to management, only to find their concerns dismissed or inadequately addressed. One particularly troubling case involved unresolved professional oversights from an earlier home inspection that management refused to take responsibility for, leading to significant customer discontent regarding accountability.Long-term Customers vs. New Experiences: Some longstanding customers feel more positively about their experiences with SWAT, suggesting that those familiar with the company's operations might have a different perspective than new users, who may encounter the issues presented more acutely. In summary, while SWAT Services has a loyal customer base and instances of positive feedback, significant room for improvement exists in communication, service execution, and handling customer complaints. These factors are crucial for enhancing overall customer satisfaction and maintaining a favorable reputation. Read less