Snappy Services - Electric, Plumbing, Heating & Air

The reviews highlight a mix of experiences, predominantly characterized by extreme dissatisfaction. A recurrent theme is the perception of Snappy Services as having inflated pricing. Many reviewers felt that their quotes were significantly higher than competing companies, leading to distrust regarding the necessity and accuracy of the recommended services. Several customers noted that they receive... Read more

The reviews highlight a mix of experiences, predominantly characterized by extreme dissatisfaction. A recurrent theme is the perception of Snappy Services as having inflated pricing. Many reviewers felt that their quotes were significantly higher than competing companies, leading to distrust regarding the necessity and accuracy of the recommended services. Several customers noted that they received a lower cost from alternative service providers for the same or similar work, raising concerns about the value proposition offered by Snappy. Issues with scheduling and reliability also came through strongly in the reviews. Many customers reported instances where technicians failed to show up for scheduled appointments or arrived late without proper communication, which resulted in frustration and a loss of trust. Reviews emphasized the poor response from customer service, particularly in terms of follow-up on refund requests or service confirmations, which exacerbated negative experiences. Moreover, there were several mentions of aggressive upselling tactics. Reviewers felt that technicians prioritized selling additional services or maintenance plans rather than genuinely addressing and solving the immediate issues at hand. This behavior has led customers to caution others against using the service, as they felt that their concerns were not treated with the seriousness they deserved. On a more positive note, some reviews did acknowledge the competence and friendliness of certain technicians, highlighting individual experiences with specialists who were knowledgeable and efficient in handling specific problems. These positive experiences often stood in stark contrast to the overall experiences shared in many other reviews, suggesting inconsistencies within the staffing and training practices of the company. In conclusion, while Snappy Services has its share of loyal customers, the overall sentiment reflected in recent reviews is marred by significant customer dissatisfaction regarding pricing transparency, service reliability, and customer service interactions, indicating substantial room for improvement in their operational practices. Read less