Rocket Plumbing

The reviews for Rocket Plumbing reveal a mixed sentiment with prevalent positive themes and a notable negative incident.Professionalism and Knowledge: Many reviewers commend the professionalism and knowledge of the plumbers from Rocket Plumbing. One customer contrasted their experience with prior plumbers, emphasizing that Rocket's team provided valuable feedback on a tankless hot water system, sh... Read more

The reviews for Rocket Plumbing reveal a mixed sentiment with prevalent positive themes and a notable negative incident.Professionalism and Knowledge: Many reviewers commend the professionalism and knowledge of the plumbers from Rocket Plumbing. One customer contrasted their experience with prior plumbers, emphasizing that Rocket's team provided valuable feedback on a tankless hot water system, showcasing their expertise.Punctuality and Pricing Transparency: Several reviews highlight that Rocket Plumbing arrives on time and adheres to initial pricing estimates without adding hidden fees, which is a common complaint among customers of other plumbing services. One reviewer appreciated that they charged less than the original quote after completing the work, reinforcing trust in their pricing integrity.Customer Service Concerns: Despite the overall positive feedback, the reviews also revealed a significant negative experience involving one plumber's behavior. This incident involved alleged overcharging and unprofessional communication, which raises concerns about the consistency of staff conduct. Such an experience could deter potential customers if not addressed properly.Loyalty and Trust: The favorable experiences led to strong customer loyalty, with a few stating that Rocket Plumbing would become their go-to plumbing service going forward. Customers expressed relief at finding a reliable plumbing company amid a landscape of fluctuating service quality. In summary, while Rocket Plumbing is generally seen as a trustworthy and skilled provider, addressing the highlighted negative incident is essential for maintaining positive customer perceptions and ensuring consistent service quality across all employees. Read less