Batylin Plumbing

Batylin Plumbing has received a range of reviews reflecting a generally favorable perception, particularly when it comes to the quality of work provided by Vladimir and the customer service from Jessa. Many reviewers highlighted their prompt response time, with several cases where urgent plumbing issues were addressed quickly, even during non-business hours, which customers found especially commen... Read more

Batylin Plumbing has received a range of reviews reflecting a generally favorable perception, particularly when it comes to the quality of work provided by Vladimir and the customer service from Jessa. Many reviewers highlighted their prompt response time, with several cases where urgent plumbing issues were addressed quickly, even during non-business hours, which customers found especially commendable. Key positive aspects from the reviews include: - Honesty and Transparency: Several reviewers appreciated Vladimir's straightforwardness regarding costs and repairs. In multiple instances, he provided options that allowed clients to save money, showcasing reliability and integrity. - Family-Oriented Service: Customers frequently mentioned the family-owned aspect of the business, which contributes to a sense of trust and commitment to personalized service. The hands-on approach of the Batylin family was noted positively. - Technical Competence: Reviewers consistently pointed out the technical skills of Vladimir, who was able to diagnose problems that previous plumbers either misidentified or exaggerated. The thoroughness in his work was also highlighted. Conversely, the reviews also highlight significant concerns: - Communication Issues: A recurring theme in the reviews relates to poor follow-up and confirmation regarding appointments. Multiple customers encountered difficulties with receiving timely updates or callbacks, which led to frustration. - Unexpected Fees: Several reviews indicated dissatisfaction over undisclosed fees after quotes, which caused confusion and discontent. One customer even mentioned a conflict regarding a service fee that was not communicated initially, resulting in a contentious situation. - Appointment Reliability: A few reviews mentioned missed appointments or late arrivals without prior notice, indicating a clear area needing improvement. Overall, while Batylin Plumbing is largely praised for the quality of their work and their responsiveness in emergencies, they face challenges in communication and managing customer expectations regarding costs and scheduling. Addressing these areas could enhance their reputation further and help mitigate the negative feedback experienced by some clients. Read less