Liberty Pure Solutions

Positive Experiences: Many customers shared that they had predominantly positive interactions with Liberty Pure Solutions, praising the friendly and professional demeanor of the staff. Specific mention was made of the effective communication procedure, including the alert to customers about technician arrival times and names to create a sense of security amongst clients. Reviews highlighted the th... Read more

Positive Experiences: Many customers shared that they had predominantly positive interactions with Liberty Pure Solutions, praising the friendly and professional demeanor of the staff. Specific mention was made of the effective communication procedure, including the alert to customers about technician arrival times and names to create a sense of security amongst clients. Reviews highlighted the thoroughness of initial evaluations, with customers noting that technicians took the time to explain findings and recommended solutions.Customer Support and Responsiveness: A recurring theme in the favorable reviews was the high level of customer service. Reviews highlighted instances where Kevin, the owner, personally attended to issues, reflecting a commitment to customer satisfaction. Several customers expressed gratitude for the prompt and compassionate responses in urgent situations, which created a feeling of reliability and trust.Negatives in Service Execution: Contrasts emerged with numerous negative reviews focusing on unauthorized actions taken by technicians, such as performing repairs without customer consent or notification. Customers frequently expressed frustration about unauthorized billing for services that did not resolve their initial problems. Instances of perceived overcharging, unclear estimates, and lack of transparency regarding pricing have led to multiple complaints.Trust and Communication Issues: Several customers revealed significant issues regarding trust and communication, particularly in cases involving elderly or vulnerable individuals. Complaints were made about being made to sign agreements without proper understanding, leading to feelings of being taken advantage of. Reviews indicated dissatisfaction with follow-up actions where employees were unhelpful or dismissive to customers Read less