The Curly Headed Plumber

The feedback from customers about The Curly Headed Plumber reveals a spectrum of experiences. On one hand, many reviews emphasize the company's quick response times and effective problem-solving capabilities, especially in urgent situations. Customers praised Narciso for his efficiency and attentiveness, often mentioning his communication skills and willingness to go above and beyond to ensure sat... Read more

The feedback from customers about The Curly Headed Plumber reveals a spectrum of experiences. On one hand, many reviews emphasize the company's quick response times and effective problem-solving capabilities, especially in urgent situations. Customers praised Narciso for his efficiency and attentiveness, often mentioning his communication skills and willingness to go above and beyond to ensure satisfaction. Positive remarks included successful repairs in critical moments, such as water leaks and broken lines. Conversely, several reviews reflect significant dissatisfaction concerning missed appointments and a lack of follow-through. Some customers expressed frustration over setting time slots that were not honored, resulting in additional inconvenience and time lost from work. This inconsistency appears to be a recurring concern among a subset of reviewers, indicating a potential area for improvement in scheduling and reliability. Common themes include: - Responsive Service: Multiple reviews highlighted how quickly Narciso and his team respond to requests, showcasing a commitment to customer service. - Quality Work: Many clients were impressed by the quality of the plumbing work performed, describing it as thorough and effective. - Communication Issues: A critical point of contention is the inconsistency in communication regarding scheduling, with a notable number of customers reporting missed appointments without adequate follow-up. - Emergency Handling: Positive mentions of emergency service suggest that the company thrives in urgent scenarios, which could be a strong marketing point. In summary, while The Curly Headed Plumber has earned commendations for their responsiveness and quality of work, they must address the concerns around reliability to enhance overall customer satisfaction and maintain a strong reputation. Read less