Lovelace Plumbing

The reviews for Lovelace Plumbing reveal that their overall reputation is affected by a blend of strong workmanship and poor service reliability. Customers who had successful experiences frequently mention the competence and expertise of the technicians, particularly praising individuals like Mike Bunting for their professionalism and ability to solve plumbing issues effectively on the first try. ... Read more

The reviews for Lovelace Plumbing reveal that their overall reputation is affected by a blend of strong workmanship and poor service reliability. Customers who had successful experiences frequently mention the competence and expertise of the technicians, particularly praising individuals like Mike Bunting for their professionalism and ability to solve plumbing issues effectively on the first try. Many reviews reflected satisfaction with the quality of work performed, emphasizing a willingness to pay higher prices for competent service. Conversely, a consistent theme emerges around issues of reliability. Multiple customers expressed frustration with missed appointments and the company's lack of follow-up to rectify these situations. This aspect leads to disappointment, especially for those who have invested years into trusting the business. The sentiment surrounding their customer service is particularly negative; instances of unreturned phone calls, inadequate communication regarding scheduling, and dissatisfaction with how billing practices are handled contribute to a sentiment of frustration and betrayal among long-term customers. Moreover, specific reviews highlight the disappointment regarding small job billing practices. One customer expressed discontent after being charged $145 simply for relighting a pilot light, raising concerns about fairness and empathy, especially toward loyal clients, particularly in a military community where such values carry weight. Overall, while Lovelace Plumbing has demonstrated the ability to deliver high-quality work and maintain professionalism in practice, their mixed reliability undermines customer trust and loyalty. This duality sets the stage for continued scrutiny from potential and existing customers, as the negativity surrounding missed appointments and customer service interactions casts a long shadow over their craftsmanship talents. Read less