B & B Plumbing

Overall, the sentiment around B & B Plumbing is polarized. On one side, several customers express strong approval of George Beland's work ethic and professionalism. They commend his punctuality, stating that he often arrives early and is proactive in addressing their plumbing needs. These customers describe George as honest and straightforward, emphasizing that he does not try to upsell unnecessar... Read more

Overall, the sentiment around B & B Plumbing is polarized. On one side, several customers express strong approval of George Beland's work ethic and professionalism. They commend his punctuality, stating that he often arrives early and is proactive in addressing their plumbing needs. These customers describe George as honest and straightforward, emphasizing that he does not try to upsell unnecessary services. His ability to incorporate materials cost efficiently and offer a professional discount is also highlighted positively. Conversely, there are critical reviews indicating serious concerns about George's communication skills and professionalism. One reviewer recounts a negative encounter where George cut off the conversation abruptly, labeling them as ignorant. This type of interaction led to the reviewer feeling undervalued as a customer, ultimately discouraging them from utilizing his services. Additionally, another reviewer reported issues with the quality of work, pointing to unaddressed problems and poor installation practices that led to significant plumbing failures and code violations. Common findings from the reviews indicate two primary themes: exceptional skill and value versus poor communication and unprofessional behavior. While there is a segment of customers who have found a reliable plumbing resource in George, the negative experiences suggest that careful attention to customer interaction and service delivery consistency is necessary for B & B Plumbing to improve its overall reputation in the community. Addressing these communication issues while maintaining high standards of service may help to bridge the gap between positive and negative customer experiences. Read less