Yohe Plumbing

Positive reviews highlight the efficiency, professionalism, and responsiveness of the technicians. Customers appreciated specific individuals like Ashley, Brooke, and Wayne, who are commended for their roles in the service process, from scheduling to execution. Reviewers often noted a sense of comfort with the team's ability to resolve issues quickly, especially during emergency situations like ai... Read more

Positive reviews highlight the efficiency, professionalism, and responsiveness of the technicians. Customers appreciated specific individuals like Ashley, Brooke, and Wayne, who are commended for their roles in the service process, from scheduling to execution. Reviewers often noted a sense of comfort with the team's ability to resolve issues quickly, especially during emergency situations like air conditioning failures during high heat. Conversely, there are prominent criticisms surrounding the company's communication and service follow-up. Multiple reviews describe unreturned calls, delayed responses, and a lack of timely updates, leaving customers feeling ignored. Specific incidents mention customers having to follow up multiple times before getting a response or resolution, which detracts from their overall experience. Other issues raised include poor quality of workmanship and negligence during service calls. Several customers cited incomplete or incorrect repairs, leading to worsened conditions and additional costs. For example, clients reported that technicians left jobs unfinished, caused new issues, or failed to secure work properly, raising safety concerns. The billing and customer service processes were also mentioned critically. Instances of being charged for unsatisfactory or repeat service led to further dissatisfaction, as customers felt that they had not received value for their payments. While some customers did receive refunds or satisfactory resolutions, the inconsistency in handling complaints left a negative impression on many. In summary, while Yohe Plumbing and Air Conditioning has a foundation of capable and responsive staff, persistent issues related to communication, follow-through, and quality of service contribute to a polarized reputation. The company would benefit from addressing these operational shortcomings to improve overall customer satisfaction. Read less