Find Nearby Plumbers In Augusta-Richmond County, Georgia

The recent reviews for LAV Plumbing present a divided sentiment, showcasing both positive and negative experiences. While some customers commend the quality of service, responsiveness, and professionalism exhibited by the technicians who completed plumbing jobs efficiently, others express frustration primarily regarding customer service and communication issues.

A notable criticism targets a specific staff member for her rude demeanor, which detracted from the overall experience. Positive reviews highlight effective problem-solving and reasonable pricing, particularly for installation tasks.

However, the negative reviews underscore dissatisfaction with billing transparency and follow-up, indicating areas needing improvement.

The reviews for PlumbPRO present a mixed sentiment. While several customers praised the friendliness, customer service, and timely responses of the plumber, Josh, there were significant complaints regarding his technical skills and reliability.

One reviewer expressed deep dissatisfaction over a missed appointment and lack of thoroughness in resolving a plumbing issue, suggesting that the fundamentals of plumbing were not met. Conversely, other reviews highlighted successful repairs and efficient service during emergency situations, indicating that some customers had a very positive experience.

Overall, the sentiment is polarized, with some clients emphasizing the importance of technical competency alongside good customer service. --- In the detailed sentiment analysis, it is clear that there are both positive and negative themes present in the reviews for PlumbPRO.

Common Findings:Customer Service: A recurring positive aspect is Josh's friendly demeanor and polite customer service. Many customers appreciate his willingness to communicate and his polite interactions.Technical Competency: There are contrasting opinions regarding his technical skills.

While some reviews express satisfaction with the repair work done, one particularly negative review criticized the lack of thoroughness in diagnosing and resolving the plumbing issue. This indicates a significant gap in what some customers expect versus the service received.Reliability: Reliability emerged as a critical issue.

One customer noted an important missed appointment for an emergency situation, causing significant frustration. This sentiment resonates with others who experienced delays or cancellations.Emergency Response: Conversely, there are instances where Josh performed admirably under pressure, quickly addressing flooding issues, and receiving commendations for his efficiency and effectiveness.

This suggests that his performance may vary greatly depending on the specific job or context.Overall Customer Experience: The reviews reflect a contrasting experience among customers. While some reported excellent service that encouraged them to use the company again, others indicated a strong preference to seek out more reliable alternatives.

This disparity suggests a potential inconsistency in service delivery that PlumbPRO may need to address to improve overall customer satisfaction. By addressing the highlighted issues of reliability and technical proficiency, PlumbPRO could enhance its reputation and customer experience moving forward.

The reviews for 1st Call Maintenance reflect a mixed sentiment overall. There is a stark contrast between experiences, as some customers express frustration with no-shows and poor communication, indicating significant issues with reliability and dependability.

However, numerous other reviewers applaud the exceptional customer service and professionalism displayed by their technicians, particularly Mr. Pitts and Cameron, who received high praise for their responsiveness, thoroughness, and expertise in handling various maintenance tasks.

These positive experiences suggest that while there are areas needing improvement, the company's capable staff and effective service have left a lasting impression on many customers.

ProTech Services Plumbing, Heating & Air has displayed a mix of positive and negative sentiments in recent reviews. Many customers commend the company for its friendly and knowledgeable technicians, exceptional customer service, and efficient responses to service requests.

Positive experiences highlight the professionalism of their staff and the quality of their work, particularly in plumbing and HVAC repairs. However, there are significant concerns expressed by some customers regarding reliability and scheduling issues.

One particular review details frustrations with missed appointments and a lack of communication pertaining to service delays. Overall, while there are commendable aspects of their service, the company faces challenges in managing customer expectations and fulfilling service commitments.

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The reviews for Benjamin Franklin Plumbing of Augusta reflect a mix of positive and negative sentiments. On one hand, many customers praised the company's promptness, professionalism, and quality of work, highlighting the competence of plumbers like Robert, Dalton, and Tristan.

Customers also appreciated the transparency with pricing and the thorough communication provided before service. However, there were serious complaints regarding high pricing and dissatisfaction with some service experiences.

A few reviewers felt taken advantage of, specifically mentioning excessive charges and poor workmanship that led to further plumbing issues. Overall, the company has demonstrated strong customer service in several instances, but there are glaring inconsistencies in service quality and pricing transparency that have left some customers frustrated.

The reviews for Dr. Rooter reflect a largely negative sentiment, primarily due to inadequate customer service, unfulfilled promises regarding availability, and poor post-service cleanup.

While the technical skills of the plumbing team are acknowledged, the lack of attention to customer care and failure to address issues comprehensively have left customers dissatisfied. The experience has led at least one reviewer to seek alternative plumbing services, indicating a potential loss of clientele.