On Call Plumbing Heating & Air

The feedback from customers illustrates several key themes regarding their experiences with On Call Plumbing Heating & Air. Most significantly, there's a consistent commendation for the professionalism and knowledge of their technicians. Customers have praised individual techs such as Acey and Sequoyah for being helpful, informative, and meticulous in their work. Such positive interactions have en... Read more

The feedback from customers illustrates several key themes regarding their experiences with On Call Plumbing Heating & Air. Most significantly, there's a consistent commendation for the professionalism and knowledge of their technicians. Customers have praised individual techs such as Acey and Sequoyah for being helpful, informative, and meticulous in their work. Such positive interactions have encouraged customers to recommend the company for its service quality and technician competence. However, the reviews also highlight significant areas for improvement. A recurring complaint involves poor communication, with multiple customers noting that inquiries for quotes or callbacks went unanswered. This led to feelings of frustration, particularly when urgent services were required. For instance, one customer felt ignored after leaving a message, which remains unanswered. These experiences juxtapose sharply with the otherwise responsive service reported by those who had technicians dispatched quickly for repairs. Furthermore, pricing has emerged as a contentious topic. Several reviews indicated that the costs for installation and service were perceived as excessively high, with one reviewer audibly shocked at quoted installation fees that seemed disproportionate to the expected service and materials involved. Comparisons to DIY solutions further accentuate these sentiments, suggesting that many customers feel that On Call Read less