Miller & Sons Plumbing

#### Positive Highlights:Quality of Service: Several reviews noted that specific plumbers provided excellent service, demonstrating professionalism and competence. For instance, Brandon was applauded for educating the customer about the plumbing work, and other reviewers recognized Victor and Anthony for their friendliness and efficiency.Timeliness and Responsiveness: Many customers appreciated th... Read more

#### Positive Highlights:Quality of Service: Several reviews noted that specific plumbers provided excellent service, demonstrating professionalism and competence. For instance, Brandon was applauded for educating the customer about the plumbing work, and other reviewers recognized Victor and Anthony for their friendliness and efficiency.Timeliness and Responsiveness: Many customers appreciated the timely arrival of technicians and the company's responsiveness to scheduling. Some reviews highlighted how quickly the company could dispatch staff to address urgent plumbing issues.Work Quality and Pricing: Customers frequently mentioned fair pricing for services rendered. Positive feedback indicated that jobs were completed efficiently and the technicians ensured a clean workspace afterward.Customer Care and Honesty: A few reviews reflected positively on the company's approach to addressing customer concerns, particularly in instances where management stepped in to resolve complaints or misunderstandings. This included instances where adjustments to bills were offered as compensation for poor service. #### Negative Highlights:Communication Issues: Many reviews criticized the company for poor communication, primarily regarding appointment scheduling and service requests that failed to reach the plumbers effectively. This resulted in discrepancies between customer expectations and the service provided.Inconsistent Work Quality: While some customers had great experiences, others reported severe dissatisfaction due to unqualified workers performing substandard work. Specific complaints included improper installations and inadequate troubleshooting, leading to recurring plumbing issues.Billing Disputes: Several customers expressed frustration related to unexpected charges and unclear estimates, describing experiences of being overcharged and subsequent difficulties in resolving these disputes. This highlighted a lack of transparency in pricing and service agreements.Accountability and Follow-Up: A recurring theme in negative reviews involved a perceived lack of accountability from management regarding employee performance and problem resolution. Customers felt their complaints were not adequately addressed, which intensified their frustration. Overall, while Miller & Sons Plumbing has several dedicated employees who deliver high-quality service, the company appears to struggle with broader operational issues that can severely impact customer satisfaction and trust. Addressing these systemic concerns through improved communication and training may enhance their reputation and customer retention in the long term. Read less