LAV Plumbing

Among the reviews, there is a clear dichotomy in customer experiences with LAV Plumbing. Several reviewers praise the quality of work performed by the technicians, emphasizing their efficiency and fairness in pricing. Job completions, such as installations and repairs, are largely described as prompt and thorough, with customers noting satisfaction and the intention to recommend the company to oth... Read more

Among the reviews, there is a clear dichotomy in customer experiences with LAV Plumbing. Several reviewers praise the quality of work performed by the technicians, emphasizing their efficiency and fairness in pricing. Job completions, such as installations and repairs, are largely described as prompt and thorough, with customers noting satisfaction and the intention to recommend the company to others. Particularly, the installation of a new toilet and the response time for water heater replacements received high marks. Conversely, there are significant complaints regarding customer service, primarily associated with an employee named Kristin. Reviews point to her as being defensive, rude, and dismissive towards customers, leading to dissatisfaction with the overall service. One significant complaint involves a lack of clarity concerning billing practices, where a customer felt blindsided by unexpected charges. Several customers expressed frustration over communication lapses, particularly a lack of follow-up after inquiries. The divide in sentiment suggests that while LAV Plumbing is capable of delivering quality plumbing services, there are critical areas related to customer relations and transparency that require urgent attention to cultivate a more consistently positive customer experience. Addressing these service shortcomings could help to enhance overall satisfaction and retain clientele, especially in a competitive market where customer service plays a pivotal role in company reputation. Read less