Kimball

The reviews reflect a strong emphasis on timely service and the technical expertise of the technicians employed by Kimball's. Multiple customers praised the company for quickly responding to emergency situations, especially concerning water leaks and malfunctioning heating and cooling systems. The technicians' demeanor was frequently described as professional and friendly, suggesting a positive as... Read more

The reviews reflect a strong emphasis on timely service and the technical expertise of the technicians employed by Kimball's. Multiple customers praised the company for quickly responding to emergency situations, especially concerning water leaks and malfunctioning heating and cooling systems. The technicians' demeanor was frequently described as professional and friendly, suggesting a positive aspect of Kimball's service culture. However, this inclination toward positive feedback is moderated by a subset of negative experiences. Several reviewers reported challenges with communication, notably one customer feeling dismissed and neglected after being hung up on when seeking assistance. Such incidents could undermine customer trust and satisfaction, indicating a need for improved training in customer interaction and support protocols. The reviews also indicate a disparity in service consistency. While many customers recommended the company and praised their experiences, others conveyed feelings of frustration stemming from unresolved issues or poor customer service. For instance, one review expressed significant disappointment over ongoing problems with kitchen lights despite service provided, which might reflect inadequacies in follow-up or thoroughness in diagnosing problems. Overall, the company Read less