Keith McDonald Plumbing Sewer & Septic

Among the reviews collected, a clear division emerged between customers who were highly satisfied with their experiences and those who expressed significant dissatisfaction. Positive reviewers frequently mentioned the rapid response time and the professionalism exhibited by the technicians. Notably, Travis and Lincoln were specifically praised for their courtesy and efficiency during service calls... Read more

Among the reviews collected, a clear division emerged between customers who were highly satisfied with their experiences and those who expressed significant dissatisfaction. Positive reviewers frequently mentioned the rapid response time and the professionalism exhibited by the technicians. Notably, Travis and Lincoln were specifically praised for their courtesy and efficiency during service calls. Additionally, one customer highlighted the exceptional service provided on a challenging plumbing issue, reinforcing the company's capacity to perform well under pressure and deliver satisfactory results swiftly. Conversely, the lone negative review pointed towards a detrimental experience with customer support. The reviewer's disappointment stemmed from a delay in getting assistance for plumbing issues exacerbated by what they described as rudeness from the receptionist. The reviewer further expressed concern about unresolved plumbing problems despite previous service engagements, suggesting inconsistency in the quality of repairs and follow-ups. This person's experience contrasted sharply with the positive accounts, illustrating a potential breakdown in the customer service process that could tarnish the overall reputation of the company. In summary, while many customers recognized Keith McDonald Plumbing Sewer & Septic for commendable skills and quick service, the negative feedback regarding customer service, particularly on the administrative side, indicated a critical area that requires attention to enhance overall customer satisfaction and maintain the company's good standing. Read less