Dyess Air & Plumbing

The reviews convey a polarized sentiment toward Dyess Air & Plumbing. Negative experiences primarily center on pricing and service timeliness. One customer mentioned a stark contrast in pricing for a hybrid water heater installation, highlighting a perceived overcharge, which suggests a lack of transparency in their pricing strategy. Furthermore, another review details a significant delay in appoi... Read more

The reviews convey a polarized sentiment toward Dyess Air & Plumbing. Negative experiences primarily center on pricing and service timeliness. One customer mentioned a stark contrast in pricing for a hybrid water heater installation, highlighting a perceived overcharge, which suggests a lack of transparency in their pricing strategy. Furthermore, another review details a significant delay in appointment scheduling, with a six-hour discrepancy, leading to customer frustration and disappointment. In contrast, the positive feedback predominantly praises the professionalism and reliability of the staff. A reviewer explicitly mentions that while Dyess may not be the cheapest option available, their dependable service is considered a worthy investment, especially in critical HVAC situations. This indicates that some customers appreciate the quality of service over cost concerns, viewing it as essential for maintaining their air conditioning systems in challenging weather conditions. Common findings across these reviews suggest a clear divide: those who feel taken advantage of primarily cite issues with pricing and service delays, while others value professionalism and reliability despite higher costs. This disparity results in a service perception that varies significantly among customers, with the need for Dyess Air & Plumbing to possibly reassess its pricing strategies and customer communication to enhance overall satisfaction. Read less