Burns Bobby Lakeside Plumbing

The reviews showcase both commendable service and significant grievances. On the positive end, one reviewer praised Bobby Burns for his extensive knowledge and professionalism, particularly in the recommendation and installation of a tankless water heater. This reflects positively on the technical competency of the service provided. Conversely, numerous critiques highlight a troubling trend conce... Read more

The reviews showcase both commendable service and significant grievances. On the positive end, one reviewer praised Bobby Burns for his extensive knowledge and professionalism, particularly in the recommendation and installation of a tankless water heater. This reflects positively on the technical competency of the service provided. Conversely, numerous critiques highlight a troubling trend concerning customer service and pricing integrity. Multiple customers reported feeling misled regarding pricing, suggesting that the service often doesn't align with the 'charge by the job' promise advertised. Instances of perceived excessive charges for simple tasks, such as a hydrant fix, led to feelings of exploitation and distrust among clients. Moreover, one reviewer noted frustration with the lack of a timely estimate and a non-itemized bill that compounded their dissatisfaction. Additionally, the communication breakdown is evident, as one review expressed disappointment with a plumber unwilling to work in muddy conditions, leading to extended wait times for necessary repairs. This experience was compounded by poor customer service, as one reviewer pointed out that the owner Read less