Overview of Company Customer Sentiment Analysis in January
The reviews for Burns Bobby Lakeside Plumbing reveal a mixed sentiment, with a notable division in customer experiences. While some customers highlight Bobby Burns' expertise, promptness, and quality of work, others express dissatisfaction with the pricing and communication. There are significant concerns regarding perceived overcharging, lack of transparency in billing, and inadequate customer se... Read more
The reviews for Burns Bobby Lakeside Plumbing reveal a mixed sentiment, with a notable division in customer experiences. While some customers highlight Bobby Burns' expertise, promptness, and quality of work, others express dissatisfaction with the pricing and communication. There are significant concerns regarding perceived overcharging, lack of transparency in billing, and inadequate customer service. Overall, the positive experiences seem overshadowed by the multiple negative reviews pointing to high costs and unsatisfactory interactions, leading to a predominantly critical sentiment. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews showcase both commendable service and significant grievances. On the positive end, one reviewer praised Bobby Burns for his extensive knowledge and professionalism, particularly in the recommendation and installation of a tankless water heater. This reflects positively on the technical competency of the service provided. Conversely, numerous critiques highlight a troubling trend conce... Read more
The reviews showcase both commendable service and significant grievances. On the positive end, one reviewer praised Bobby Burns for his extensive knowledge and professionalism, particularly in the recommendation and installation of a tankless water heater. This reflects positively on the technical competency of the service provided. Conversely, numerous critiques highlight a troubling trend concerning customer service and pricing integrity. Multiple customers reported feeling misled regarding pricing, suggesting that the service often doesn't align with the 'charge by the job' promise advertised. Instances of perceived excessive charges for simple tasks, such as a hydrant fix, led to feelings of exploitation and distrust among clients. Moreover, one reviewer noted frustration with the lack of a timely estimate and a non-itemized bill that compounded their dissatisfaction. Additionally, the communication breakdown is evident, as one review expressed disappointment with a plumber unwilling to work in muddy conditions, leading to extended wait times for necessary repairs. This experience was compounded by poor customer service, as one reviewer pointed out that the owner Read less