Burnley Sanitary Sewer & Drain Service

The reviews reflect divided opinions about Burnley Sanitary Sewer & Drain Service, revealing both commendable service and significant criticism. Customers value the swift response time and the efficiency of the service provided by on-site technicians, with multiple reviews praising their courteous demeanor and capability in handling septic system issues. Particular technicians, like Andy, were hig... Read more

The reviews reflect divided opinions about Burnley Sanitary Sewer & Drain Service, revealing both commendable service and significant criticism. Customers value the swift response time and the efficiency of the service provided by on-site technicians, with multiple reviews praising their courteous demeanor and capability in handling septic system issues. Particular technicians, like Andy, were highlighted for their detailed explanations and customer education, contributing positively to the service experience. Many reviewers who received satisfactory service praised the knowledge, professionalism, and reasonable pricing, indicating a strong appreciation for timely support during emergencies. Conversely, several reviews expressed frustration and disappointment, primarily stemming from poor customer service and unsatisfactory communication. A common thread includes instances of perceived unprofessionalism from staff, particularly in initial interactions over the phone. One reviewer recounted a discouraging exchange with a receptionist who abruptly stated a lack of time to assist. This sentiment mirrored another as customers described feeling ignored or treated dismissively, subsequently leading to feelings of negligence regarding their concerns. Additionally, billing practices were called into question, with one customer reporting a hefty charge without a satisfactory resolution for an inadequate prior visit. This lack of accountability created mistrust and frustration, particularly when mistakes cause significant financial implications. Overall, the reviews for Burnley highlight a company that is capable of delivering effective services when operational standards are met, though it faces challenges related to customer interaction and resolution processes. The discrepancies in experiences suggest a need for improved consistency in customer service and communication to foster a more reliable reputation. Burnley has a loyal customer base that appreciates their expertise and swift service but must address the outlined grievances to enhance overall customer satisfaction and loyalty. Read less