Budget Sewer Service

Positives: Several reviews commend the technicians for their professionalism and helpfulness. Customers appreciated timely arrivals and the willingness of staff to explain problems clearly. There are mentions of specific technicians who made strong positive impressions, contributing to a sense of trust and appreciation for Budget Sewer Service.Service Issues: Multiple reviews detail experiences wh... Read more

Positives: Several reviews commend the technicians for their professionalism and helpfulness. Customers appreciated timely arrivals and the willingness of staff to explain problems clearly. There are mentions of specific technicians who made strong positive impressions, contributing to a sense of trust and appreciation for Budget Sewer Service.Service Issues: Multiple reviews detail experiences where the company did not meet service expectations. Customers reported technicians having trouble locating septic tanks and not following up or addressing arising issues adequately. Criticism often included claims of inadequate work that led to additional costs and complications for the customers.Communication Problems: A recurring theme in the reviews is poor communication. Customers expressed frustration at technicians failing to leave messages, returning calls, or explaining situations adequately. Some customers reported feeling disrespected or dismissed during interactions, particularly in situations where service was not completed satisfactorily.Handling of Complaints: Customers have voiced dissatisfaction with the way complaints were handled. Many felt their concerns were met with defensiveness and inadequate responses from the management or support staff, which contributed to a sense of neglect and unprofessionalism.Variable Experience: The reviews illustrate a stark contrast between experiences. Some customers ended up highly satisfied due to efficient service and friendly technicians, while others had negative experiences marked by unresolved issues and disrespect. This inconsistency points to the need for better training and quality control among service professionals. In summary, while there are certainly customers who have had positive experiences with Budget Sewer Service, the frequency of complaints regarding service effectiveness and customer treatment indicates a critical need for improvements in training, communication, and responsiveness to enhance customer satisfaction and overall service quality. Read less