Brittingham Plumbing

The reviews provided for Brittingham Plumbing demonstrate a division in customer experiences, with several positive aspects alongside a number of severe criticisms. Common Positive Findings:Prompt Service: Several reviews praised Brittingham for responding quickly to urgent plumbing issues, indicating a commitment to timely service. Customers appreciated when plumbers arrived on the same day afte... Read more

The reviews provided for Brittingham Plumbing demonstrate a division in customer experiences, with several positive aspects alongside a number of severe criticisms. Common Positive Findings:Prompt Service: Several reviews praised Brittingham for responding quickly to urgent plumbing issues, indicating a commitment to timely service. Customers appreciated when plumbers arrived on the same day after leaving a message, providing reassurance in emergency situations.Quality of Work: There are mentions of effective repairs, such as replacing parts and rerouting plumbing lines, with some customers expressing satisfaction with the quality of the work performed by the technicians. Long-time customers have voiced loyalty over the years, suggesting a strong history of reliable service. Common Negative Findings:Customer Service Issues: A recurring complaint involves poor customer service, with multiple customers reporting difficulty in receiving callbacks or assistance after service issues. Instances of unreturned calls and disorganized office communication highlighted a pattern that detracts from the overall customer experience.High Prices and Lack of Transparency: Several customers felt that charges were excessive, with one reviewer noting that a simple job resulted in a bill three times the expected amount. This suggests a lack of transparency in pricing and estimates, leading to feelings of dishonesty among clients.Unprofessional Conduct: Some experiences reported instances of unprofessional behavior from technicians, including rudeness and refusal to follow COVID-19 protocols, which significantly impacted those customers' perceptions of the company Read less