Benjamin Franklin Plumbing of Greenwood

The reviews reflect a polarity in customer experiences with Benjamin Franklin Plumbing, where technical competence and relational aspects of service are well-regarded, yet pricing strategies and emergency response are raising concerns.Positive Highlights: - Professional Technicians: Many reviewers applauded the technicians for their professionalism, speed, and informative nature. GARREN, in par... Read more

The reviews reflect a polarity in customer experiences with Benjamin Franklin Plumbing, where technical competence and relational aspects of service are well-regarded, yet pricing strategies and emergency response are raising concerns.Positive Highlights: - Professional Technicians: Many reviewers applauded the technicians for their professionalism, speed, and informative nature. GARREN, in particular, received high praise for his efficiency in a faucet replacement. - Effective Solutions: Reviewers appreciated the quick resolution of plumbing issues, such as prompt diagnosis of water heater problems by Eddie. Customers noted the thorough explanations provided on repair options, aiding them in decision-making. - Recommended Services: Several customers expressed a clear intention to use the services again, indicating a level of trust built through satisfactory interactions.Negative Feedback: - Pricing Concerns: A consistent issue across reviews is the perceived high cost of services. Customers have expressed feelings of being overcharged for replacement parts and labor, especially when they see stark contrasts between Benjamin Franklin's rates and other local contractors. - Emergency Services Disappointment: A notably critical point came from a review where a pipe burst led to a disappointing response from the company, which claimed that they could not assist until days later. This led one customer to state they would not use or recommend the service again, highlighting a significant gap in expected responsiveness for urgent issues. - Transparency Issues: Some customers felt that the initial estimates and final charges were misaligned, leading to frustrations over trust in pricing and service quotes. In conclusion, while Benjamin Franklin Plumbing possesses strong technical capabilities and dedicated personnel, they must address the pricing transparency and responsiveness issues Read less