Vernard Plumbing

The reviews of Vernard Plumbing present a mixed bag of experiences, with a clear dissatisfaction expressed primarily due to issues surrounding appointment scheduling and communication.Timeliness & Reliability: A significant portion of the reviews highlighted the company's failure to adhere to promised times and notifications. Multiple customers cited instances of being left waiting for extended pe... Read more

The reviews of Vernard Plumbing present a mixed bag of experiences, with a clear dissatisfaction expressed primarily due to issues surrounding appointment scheduling and communication.Timeliness & Reliability: A significant portion of the reviews highlighted the company's failure to adhere to promised times and notifications. Multiple customers cited instances of being left waiting for extended periods without prior notice or explanation, which contributed to a perception of unreliability. Customers reported waiting hours beyond scheduled appointments and feeling unable to reach the business when attempting to inquire about delays.Communication Breakdown: Reviews indicate consistent frustrations over a lack of communication. Customers expected timely updates regarding scheduling, especially in cases of emergencies. However, several reviewers mentioned that calls went unanswered, voicemails were full, and text communications went unacknowledged, leaving them feeling disregarded.Quality of Work: While the frustrations primarily focused on scheduling issues, there were also positive remarks about the workmanship itself. Several customers expressed satisfaction with the actual plumbing services provided, noting that once Vernard arrived, the repairs were completed efficiently and effectively. This indicates that the skills and quality of service when conducted might be commendable, but they are overshadowed by the logistical and communication failings.Customer Loyalty & Expectations: There is an underlying conflict where customers want to give Vernard Plumbing a chance due to previously satisfactory services but find it increasingly difficult due to current service inconsistencies. Some customers concluded their reviews with a statement of potential future contact for plumbing needs if communication improves, which suggests a desire for loyalty despite their frustrations. Overall, Vernard Plumbing faces significant challenges regarding customer service and operational reliability. While the quality of plumbing work appears satisfactory, improvements in reliability and communication could enhance overall customer satisfaction and prevent potential loss of clientele. Read less