Thompson Plumbing

Positive Experiences: A substantial number of reviews reflect highly positive experiences with Thompson Plumbing, particularly commending the owner, Ryan, for his professionalism and kindness. Customers appreciate his responsiveness, especially during emergencies. Many highlight instances where Ryan arrived late at night to resolve urgent issues and did so with efficiency and expertise. There... Read more

Positive Experiences: A substantial number of reviews reflect highly positive experiences with Thompson Plumbing, particularly commending the owner, Ryan, for his professionalism and kindness. Customers appreciate his responsiveness, especially during emergencies. Many highlight instances where Ryan arrived late at night to resolve urgent issues and did so with efficiency and expertise. There are several mentions of thorough repairs and quality workmanship, with customers expressing their confidence in the services provided. The team has been recognized for going the extra mile, conducting detailed inspections, and ensuring that the work is done correctly while cleaning up after themselves.Negative Experiences: On the flip side, there are recurring complaints about scheduling and communication failures. Several reviewers noted no-shows for scheduled appointments without prior notification, leading to frustration and disappointment. In particular, instances of mixed-up scheduling and unreturned messages have resulted in a negative impression for some customers, overshadowing the quality of work that others experienced. One review expressed feelings of being "blackmailed/scammed" due to high costs and the pressure to leave a positive review, indicating a potential issue with customer service practices.Value for Money: While many reviews commend the reasonable pricing and value offered by Thompson Plumbing, there are a few contrasting opinions regarding the perceived high cost of services compared to competitors. Some customers rated their experience highly based on the quality of work and the urgency with which issues were addressed, while others felt disconcerted about the overall expense.Local Business Support: A common theme among positive reviews is a strong advocacy for supporting local businesses, with customers expressing their appreciation for the personalized attention and quality service that comes with choosing a smaller company like Thompson Plumbing. The sentiment surrounding local business support resonates well with those who prioritize establishing longstanding relationships with service providers. In summary, Thompson Plumbing appears to excel in emergency responsiveness and quality repairs, making them a preferred choice for many customers. However, consistency in scheduling and communication remains a significant area for improvement to enhance overall customer satisfaction and sustain their positive reputation. Read less