The Mattus Company, Inc

A significant portion of the reviews reflects disappointment with The Mattus Company's service delivery, particularly regarding punctuality and communication. Multiple clients reported missed appointments and a lack of timely follow-up. This sentiment indicates a recurrent theme of unreliable service, with many customers expressing frustration over having altered their schedules for appointments t... Read more

A significant portion of the reviews reflects disappointment with The Mattus Company's service delivery, particularly regarding punctuality and communication. Multiple clients reported missed appointments and a lack of timely follow-up. This sentiment indicates a recurrent theme of unreliable service, with many customers expressing frustration over having altered their schedules for appointments that the company failed to honor. The pricing structure also emerged as a prominent issue, with numerous reviews noting that the charges were significantly higher than those offered by competitors for similar work. Customers expressed shock at the costs, with some mentioning that they were quoted nearly double or triple for specific services compared to alternative contractors. This has led many to feel exploited or misled regarding the pricing transparency. Customer service experiences varied but were generally unfavorable. While a few customers praised individual technicians for their friendliness and effectiveness, the reviews often highlight rude or unhelpful interactions, particularly when contacting the office. Specific individuals, such as a staff member named Amy, received negative mentions for lacking professionalism and courtesy. Another recurrent concern amongst reviewers was the perceived lack of accountability by the company when issues arose following their work. Customers noted that when problems persisted, the company often insisted on additional charges rather than promptly addressing the concerns raised. This pattern contributed to feelings of distrust and dissatisfaction. Ultimately, while The Mattus Company has a strong local presence and a long history in the community, the reviews suggest an urgent need for improvements in customer communication, pricing transparency, and service reliability to better meet customer expectations. Customers are actively seeking out alternative service providers based on these experiences. Read less