Overview of Company Customer Sentiment Analysis in January
Kennon Heating & Air Conditioning demonstrates a mix of sentiments, with numerous customers highlighting excellent service, promptness, and professionalism in their HVAC services. Technicians are frequently praised for their expertise, thorough diagnostics, and integrity, leading to high satisfaction in AC repairs and installations. However, a significant number of customers expressed frustration ... Read more
Kennon Heating & Air Conditioning demonstrates a mix of sentiments, with numerous customers highlighting excellent service, promptness, and professionalism in their HVAC services. Technicians are frequently praised for their expertise, thorough diagnostics, and integrity, leading to high satisfaction in AC repairs and installations. However, a significant number of customers expressed frustration with the plumbing services, particularly relating to communication issues, scheduling conflicts, and inconsistent service quality. While many customers appreciate the friendly and knowledgeable staff, complaints about pricing transparency and unexpected charges have negatively impacted some experiences. Overall, Kennon appears to have a solid reputation for HVAC services but faces challenges in maintaining the same level of customer satisfaction in plumbing services. Read less